Memo 3: hot-desking policy

English for Professional Purposes

Author
Affiliation

Ben Stanley

Department of Social Sciences, SWPS University

Published

September 1, 2026

Instructions

For the following scenario, write a concise and professional business memo that effectively communicates the necessary information. Pay attention to the format, tone, and content of your memo, ensuring it is appropriate for the intended audience and purpose.

Scenario

You are the Operations Director. You need to inform all staff about the implementation of a new hot-desking policy in response to hybrid working patterns. The policy affects office space allocation, booking procedures, and personal storage. Include details about the online booking system, clear-desk requirements, and support available during the transition.

Notes on structure

Header

  • To: Recipient(s) name and title
  • From: Your name and title
  • Date: Full date
  • Subject: Clear, specific, and concise description

Opening

  • Context: Briefly introduce the topic and its relevance
  • Purpose: Clearly state the reason for writing the memo

Body

  • Main points: Organise information logically with headings and bullet points
  • Supporting details: Provide data, examples, or explanations as needed
  • Call to action: Specify the desired outcome or next steps

Closing

  • Summary: Briefly restate the main points and purpose
  • Contact information: Offer to answer questions or provide clarification