Język angielski w zastosowaniu zawodowym

Umiejętności komunikacji ustnej

Ben Stanley

Wydział Nauk Społecznych, Uniwersytet SWPS

May 10, 2026

Treści programowe

  • 10.05 Umiejętności komunikacji ustnej
    • Zasady dobrej prezentacji
    • Język opisu danych w prezentacji
    • Praktyka grupowa: pięciominutowa prezentacja gotowych slajdów

Today’s plan

  • Part 1 (~15 min): structure and rationale of a good presentation
  • Part 2 (~20 min): slides, voice, and signposts
  • Part 3 (~20 min): language for describing data — trend verbs, comparisons, calibrated claims
  • Break (15 min)
  • Part 4 (~60 min): group exercise — six pre-built decks, twenty-minute prep, six five-minute presentations

Structure and rationale

What a presentation is for

A presentation is not a recital of slides. It is an attempt to change what someone in the room thinks or does. Everything else — the structure, the slides, the language — serves that one goal.

If at the end of your five minutes nobody in the room can name the action you wanted them to take, the presentation has failed, regardless of how polished the delivery felt.

The headline rule

Your first sentence is your most valuable resource.

Weak opening:

“Thank you for having me. Today I’d like to talk a little bit about our quarterly results, and before I start I should mention that some of this data is preliminary…“

Apologetic, vague, the audience drifts before sentence three.

Strong opening:

“Our churn has risen from 12% to 27% in two quarters — and in five minutes I’ll show you why, and what I think we should do about it.”

A finding, a number, and a promise of structure — all in the first breath, and the audience is awake.

Three structures, one principle

Pick the shape that fits your audience.

Shape When to use it
Inverted pyramid Senior audience, short slot. Headline first, then evidence.
Pyramid Audience that needs context. Set up the problem, then resolve it.
Hourglass Mixed audience. Open broad, narrow to a finding, broaden to implications.

The principle behind all three: the audience should never be guessing where you are in the talk. Signposting — “first… second… finally…“ — is not stylistic decoration; it is navigation.

Inverted pyramid: headline first

The widest band is at the top: the most important sentence comes first. Each subsequent layer is narrower — supporting evidence, then detail. If the audience walks out at minute two, they leave with the headline.

Best for: senior audiences, short time slots, decision meetings.

Pyramid: build the case

The shape inverts: open with broad context, narrow toward evidence, end with the conclusion at the tip. The audience earns the recommendation through the journey.

Best for: audiences that need framing, technical or unfamiliar topics, longer talks where buy-in is built across the slot.

Hourglass: open broad, focus, broaden again

Open broad enough that everyone in a mixed audience finds a way in; narrow to a single sharp finding in the middle; broaden again to implications for each segment of the audience.

Best for: mixed audiences (board plus operators, investors plus engineers), or any talk where the implications matter for several different listeners.

Slides, voice, and signposts

What this part covers

The structures from Part 1 give the shape of a presentation. This part gives the words and design you use within that shape: how slides should look, how to deliver them, how to handle questions, and the phrases that hold a talk together — openings, signposts, hedges, closings.

Everything here applies to any presentation, not just to data ones. Part 3 will then layer on the specific language of describing charts.

Slides that help, slides that hurt

A bad slide makes the audience read instead of listen. A good slide gives the audience something to look at while they listen.

Three rules that cover most cases:

  • One idea per slide. If a slide has two arguments, split it.
  • Six lines of text, maximum. If you need more, you are writing a memo, not a slide.
  • One chart per data slide, with an active title. “Q3 revenue by region” is a label. “Czechia drove all of Q3’s growth” is a slide.

If your slides could be read silently and convey the same message, you don’t need to be in the room. Always make the slide and the speaker do work the other cannot.

Visual hierarchy

The audience’s eye lands on the brightest, biggest, boldest thing first. Use that.

  • Active title at the top. Bold, large, communicates the conclusion.
  • One thing in colour. Everything else in grey. The colour shows what to look at first.
  • Source at the bottom. Small, italic, grey. Necessary but not loud.
  • No 3D, no shadows, no gradients. They distract; they don’t inform.

If you take only one habit from today: start every slide in greyscale, then add colour deliberately. This single discipline solves half of all bad slides.

Pace, voice, and silence

  • Pace. Aim for ~140 words per minute. Faster than that and the audience cannot follow; slower and they tune out. Practice with a stopwatch.
  • Voice. Drop your pitch slightly at the end of statements; raise it at questions. Polish-as-L1 speakers often default to a flat declarative line in English; a small variation in pitch sounds vastly more confident.
  • Silence. A two-second pause after a key number is the most effective emphasis tool you have. Saying “um” fills the silence with nothing; saying nothing fills it with the audience’s attention.

Q&A as part of the talk

The questions are not a separate event. They are part of the presentation, and often where the real persuasion happens.

  • Repeat or paraphrase the question. “The question is whether the projection holds in a downturn — yes, let me address that…“. This buys you time, confirms understanding, and lets the rest of the room hear the question.
  • Bridge to your message. “That’s a useful angle. The underlying point is…“ — you are not avoiding the question; you are answering it on your terms.
  • It is fine to say you don’t know. “I don’t have that figure to hand — I’ll send it through this afternoon” is far stronger than improvising a number you cannot defend.

What to avoid

  • “Sorry, this slide is a bit busy…“ — if it’s busy, fix it before the meeting.
  • “As you can see…“ — the audience cannot see; that is your job.
  • “I’ll skip this slide…“ — then why is it there? Cut it.
  • “Just one more thing…“ — you committed to a time. Respect it.
  • Reading the slide aloud. The audience can read.
  • Apologies in the opening or the closing.

Transitions between slides

Most people simply walk to the next slide. Better speakers tell you why.

Function Phrase
Continuation “Building on this…“ / “Which brings me to…“
Contrast “The picture changes when we look at…“
Causation “This explains why…“ / “As a consequence…“
Zooming in “Let’s look at one of these regions in detail.”
Zooming out “Stepping back, the broader pattern is…“
Surprise “Now, the next slide is the one that surprised us.”

A signposted transition gives the audience permission to forget the previous slide and focus on the next one. Without it, they are still chewing on slide three when you are halfway through slide four.

Closing

Your last sentence is your second-most valuable resource. End with the action, not with thanks.

Weak: “That’s all I have. Thank you. Any questions?“

No reinforcement, no ask. The audience leaves remembering nothing in particular.

Strong: “If we move the launch date to September, we’ll capture the back-to-school window and protect a 12% revenue uplift. I’d like ten minutes at next week’s exec to agree the date. Now — what questions do you have?“

The first conditional projects the outcome. The ask is specific (ten minutes, next week, agree the date). The Q&A invitation is open and confident.

A four-point pre-flight checklist

Before any presentation, ask:

  1. What is the one sentence I want them to walk away with? If you can’t say it, the talk isn’t ready.
  2. What is the one action I want them to take? Same test.
  3. What is the most likely objection? Pre-empt it on a slide. “You may be asking…“
  4. What is my fallback if I’m cut to half the time? Know which two slides survive.

The four-point check is the difference between a presentation that might go well and one that will.

Language for describing data

Why data needs language

A data visualisation gives the audience information. Language gives them the interpretation. Without your words, a chart is a Rorschach test — everyone reads what they came in expecting.

This part gives you the verbs, adverbs, and hedges that turn a chart on a screen into a claim about the world. Almost every grammatical tool we have used across the course — conditionals (L1), sentence adverbials (L2), modal verbs (L3), reported speech (L4) — has a job to do here.

Introducing a chart

Don’t read the title. Frame it.

Function Phrase
Frame the question “This chart answers the question of whether…“
Frame the comparison “What you’re looking at is X plotted against Y…“
Frame the timeframe “This shows the last eighteen months of…“
Frame the surprise “The line we expected to see is the dotted one. The actual data is the solid one.”

Avoid: “This is a chart of…“ / “As you can see…“. Filler. Replace with a frame and a signpost (sentence adverbials, L2): “First…”, “Importantly…“, “Strategically…”.

Introducing a chart — in practice

A frame names the question, the comparison, or the timeframe — not the chart object.

Quantifying change

Numbers are the spine of a data presentation. The grammar around them matters.

Function Phrasing
Absolute change “rose by twelve points”, “fell by 4 million”
Relative change “up 27%“, “down by a third”, “roughly halved”
Multiplicative “doubled”, “three times higher”, “an order of magnitude larger”
Approximation “roughly”, “around”, “just over”, “a little under”
Precise “exactly”, “precisely”, “to the nearest percentage point”

Watch your prepositions: rose by 12% (the change), rose to 27% (the new level). Mixing them is the most common error in data English.

Quantifying change — in practice

“Churn has risen to 12%“ and “churn has risen by 12 points” are very different claims — only the second is true here.

Comparing

Three patterns will cover most cases. Modal verbs (L3) soften comparisons that are real but qualified.

  • Side-by-side: “Mazowieckie may be the largest in absolute terms, but the sample is small.” (modal may softens)
  • Ranking: “Łódzkie ranks first; Lubelskie ranks last, although we should note one caveat…“
  • Outlier: “One region stands out — Łódzkie at 88, well above the cluster around 50–65.”

Comparing — in practice

Two different patterns on the same chart: an outlier call (Łódzkie) and a ranking observation (top three).

Drawing a conclusion from data

Data does not speak for itself. You make it speak. The first conditional (L1) is the engine of the call to action.

Function Phrasing
Strong claim “The data shows clearly that…“
Calibrated claim “The data suggests that…“ / “This is consistent with…“
Hedged claim “The data is consistent with X, but does not rule out Y”
Conditional claim (L1) If this trend continues, we will hit…“ / Provided that X holds, we should expect…“

The verb you choose — shows, suggests, indicates, hints at, is consistent with — calibrates how strong your claim is. Match the verb to the data’s strength.

Drawing a conclusion — in practice

The closing first conditional is the natural bridge from chart to ask.

Acknowledging uncertainty without losing credibility

Hedging done right makes you sound more credible, not less. The trick is hedging the claim, not the delivery, and using modal verbs (L3) to do it precisely.

Weak (hedging the delivery):

“Um, I think, kind of, sort of, this might suggest, possibly…“

Sounds unprepared. Audience loses confidence.

Strong (hedging the claim with modals):

“The data is consistent with a downturn beginning in Q2, though we should note the sample in the SME segment is small. The trend may strengthen in Q3 as more data comes in.”

should signals that the caveat is necessary; may signals genuine uncertainty about the future. Each modal calibrates a different distance from certainty.

Acknowledging uncertainty — in practice

may signals genuine uncertainty about the lead; should signals the caveat is necessary, not optional.

Citing sources and prior findings

Whenever you draw on someone else’s work — a forecast, a survey, a previous report — reported speech (L4) lets you bring it in cleanly without quoting at length.

Function Phrasing
Confirming a forecast “The CFO stated that Q3 cash flow had improved — this chart confirms it.”
Citing prior work “The McKinsey study found that firms with structured promotion panels show 60% smaller pay gaps.”
Acknowledging objection “You noted that one quarter is a thin basis for a €15m commitment — chart 2 addresses that directly.”
Recapping decisions “At the last meeting we agreed that investment above €10m would require a structural argument; here it is.”

A presentation that cites well sounds like the speaker has done their homework.

Citing sources — in practice

“The CFO stated that…“ is the cleanest way to bring in a forecast without quoting at length.

☕ Break (15 min)

After the break: workshop. You’ll be put into six groups, each given a pre-built deck of slides on a different business topic, with three data visualisations to talk through. You’ll have twenty minutes to prepare and five minutes to present.

Presentations exercise

Your task

You will be split into six groups. Each group is handed a complete slide deck on a specific topic, with three data visualisations built in. Your job is to deliver a five-minute presentation of that deck to the rest of the class.

The slides exist already. Your work is the talk: who opens, who handles each visualisation, who closes; what claim each chart actually supports; and which words you use.

The slides on the next pages are the six decks. Find the one assigned to your group.

Twenty minutes to prepare

In your group:

  • Read the deck. Make sure everyone understands every chart.
  • Decide your headline. What is the one sentence you want the audience to walk away with?
  • Divide the slides. Each member should speak at least once. Aim for one or two slides per speaker.
  • Choose your verbs. For each chart, pick the trend verbs and adverbs that match the strength of the claim. Write them down — on paper or on phones.
  • Draft your call to action. What do you want the audience (a board, a CFO, a client) to do?
  • Rehearse the transitions. The hand-offs between speakers are where five-minute presentations break.

You have twenty minutes. The clock starts at the top of the workshop.

Five minutes to present

Each group has five minutes.

What I’ll be listening for:

  • A headline in the first sentence
  • An active title orally framed for each chart (don’t read the slide)
  • Trend verbs and adverbs calibrated to the data
  • Use of first conditional for the call to action (“If we approve this…“)
  • Signposted transitions between speakers
  • A specific call to action in the closing

Scenario 1 — NorthStar Electronics

Your brief

  • Company: NorthStar Electronics, a Polish premium consumer-electronics retailer (22 stores in Poland)
  • Audience: the board of directors. The CFO is sceptical of international expansion; the CEO is in favour
  • Setting: July 2026 board meeting; you have a five-minute opening slot
  • Decision sought: approval to commit €18m of capital to a phased entry into the Romanian market, beginning Q4 2026 (three flagship stores plus e-commerce; projected steady-state market share 8%, €144m annual revenue)
  • Your job: present the three charts in a way that makes the case for Romania the obvious conclusion

Total addressable market

GDP per capita trajectory

Romanian market share by retailer

Scenario 2 — Meridian Bank

Your brief

  • Company: Meridian Bank, a mid-sized Polish retail bank (84 branches, 2.1m customers)
  • Audience: the executive committee. The Operations Director (you) is recommending the closures; the COO and Head of Retail are nervous about reputational risk
  • Setting: December 2025 executive review
  • Decision sought: approval to close 22 low-traffic branches by end-2026, with redeployment of 80% of affected staff to digital and customer-service roles (projected annual saving PLN 38m; 95% of affected customers live within 25 km of a retained branch)
  • Your job: present the three charts in a way that makes the closures look like the obvious operational answer and reassures the audience on customer impact

Customer transactions by channel

Operating cost per customer by branch type

Customer satisfaction by segment

Scenario 3 — Lattica Consulting

Your brief

  • Company: Lattica Consulting, a 380-employee Warsaw-based management consultancy
  • Audience: the board (six partners). The Managing Partner sponsored the review; some partners are uncomfortable with the conclusions
  • Setting: quarterly board meeting, March 2025
  • Decision sought: approval for a three-part intervention — structured promotion-review panels with diverse membership, a formal sponsorship programme for women at Manager level and above, and quarterly transparency reporting (cost approximately PLN 1.8m over five years)
  • Your job: present the three charts in a way that makes the case for action without putting the partners in the room on the defensive

Pay gap by seniority

Promotion rates by gender

Modelled pay gap, two scenarios

Scenario 4 — Korbex Logistics

Your brief

  • Company: Korbex Logistics, a mid-sized European logistics operator (≈ €170m annual revenue, 1,200 employees, 380 trucks)
  • Audience: the board’s investment committee. The CFO is cautious; the committee previously rejected an €8m proposal as too small
  • Setting: November 2024 investment committee meeting
  • Decision sought: approval to commit €15m of capital to fleet expansion, funded from retained earnings, with a 24-month deployment schedule (modelled three-year ROI 31%; even at pessimistic fuel and wage assumptions, ROI remains positive at 17%)
  • Your job: present the three charts in a way that uses Q3’s strong result to make the larger investment look like the obvious next step rather than a one-quarter overreach

Quarterly revenue, actual vs forecast

Cost categories as % of revenue

Three-year ROI by scenario

Scenario 5 — Praxis Health

Your brief

  • Company: Praxis Health, a Polish healthtech startup; eighteen-person team; €1.1m current ARR; product launched six months ago
  • Audience: a four-investor Series A panel. Two of the four have followed the company since seed; two are new to the deal
  • Setting: pitch meeting, June 2025; this is the opening five minutes of a longer session
  • Decision sought: €4m at €28m post-money, capital deployed on engineering (twelve to twenty engineers) and a four-person commercial team. Lead-investor confirmation requested by end of June
  • Your job: present the three charts in a way that makes the round look obvious to fund and the upside clear, while not overclaiming on a six-month sample

Cumulative active users since launch

NPS by user engagement segment

Modelled ARR trajectory, two scenarios

Scenario 6 — Tarsus Tech

Your brief

  • Company: Tarsus Tech, a 600-employee Polish software company; engineering, customer success, and product teams across two offices
  • Audience: the executive team — CEO, COO, CTO, CFO, Head of People (you). The CFO is concerned about productivity in distributed teams; the CTO is enthusiastic
  • Setting: May 2025 executive review, after a 12-month pilot covering four teams (matched against four control teams)
  • Decision sought: approval of a company-wide rollout of flexible work from Q3 2025, with a six-month transition window per team (projected: 13-point attrition reduction ≈ PLN 6.4m saved annually; productivity neutral-to-positive)
  • Your job: present the three charts in a way that addresses the CFO’s productivity concern head-on while making the rollout look like the obvious next step

12-month attrition rate

Engagement-survey results

Team-level productivity index

Closing

What you’ve done today

  • Reviewed the principles of designing and delivering a presentation
  • Built a working vocabulary for describing data in English — trend verbs, change quantifiers, comparison patterns, calibrated claims, hedges
  • Stood up in front of the class and given a five-minute presentation in English, working from real-looking slides on a real-looking business problem

What to do next

If you take only one habit from today, take this one: before any presentation in English, spend ten minutes choosing your verbs.

For each chart on each slide, write down the trend verb (rose, climbed, surged), the adverb (modestly, sharply, dramatically), and the noun (revenue, market share, attrition rate). Don’t write the sentence; just the building blocks. Then improvise around them.

This single discipline turns a nervous talk-through-the-slides into a confident piece of analysis.