Umiejętności komunikacji ustnej
Wydział Nauk Społecznych, Uniwersytet SWPS
May 10, 2026
A presentation is not a recital of slides. It is an attempt to change what someone in the room thinks or does. Everything else — the structure, the slides, the language — serves that one goal.
If at the end of your five minutes nobody in the room can name the action you wanted them to take, the presentation has failed, regardless of how polished the delivery felt.
Your first sentence is your most valuable resource.
Weak opening:
“Thank you for having me. Today I’d like to talk a little bit about our quarterly results, and before I start I should mention that some of this data is preliminary…“
Apologetic, vague, the audience drifts before sentence three.
Strong opening:
“Our churn has risen from 12% to 27% in two quarters — and in five minutes I’ll show you why, and what I think we should do about it.”
A finding, a number, and a promise of structure — all in the first breath, and the audience is awake.
Pick the shape that fits your audience.
| Shape | When to use it |
|---|---|
| Inverted pyramid | Senior audience, short slot. Headline first, then evidence. |
| Pyramid | Audience that needs context. Set up the problem, then resolve it. |
| Hourglass | Mixed audience. Open broad, narrow to a finding, broaden to implications. |
The principle behind all three: the audience should never be guessing where you are in the talk. Signposting — “first… second… finally…“ — is not stylistic decoration; it is navigation.
The widest band is at the top: the most important sentence comes first. Each subsequent layer is narrower — supporting evidence, then detail. If the audience walks out at minute two, they leave with the headline.
Best for: senior audiences, short time slots, decision meetings.
The shape inverts: open with broad context, narrow toward evidence, end with the conclusion at the tip. The audience earns the recommendation through the journey.
Best for: audiences that need framing, technical or unfamiliar topics, longer talks where buy-in is built across the slot.
Open broad enough that everyone in a mixed audience finds a way in; narrow to a single sharp finding in the middle; broaden again to implications for each segment of the audience.
Best for: mixed audiences (board plus operators, investors plus engineers), or any talk where the implications matter for several different listeners.
The structures from Part 1 give the shape of a presentation. This part gives the words and design you use within that shape: how slides should look, how to deliver them, how to handle questions, and the phrases that hold a talk together — openings, signposts, hedges, closings.
Everything here applies to any presentation, not just to data ones. Part 3 will then layer on the specific language of describing charts.
A bad slide makes the audience read instead of listen. A good slide gives the audience something to look at while they listen.
Three rules that cover most cases:
If your slides could be read silently and convey the same message, you don’t need to be in the room. Always make the slide and the speaker do work the other cannot.
The audience’s eye lands on the brightest, biggest, boldest thing first. Use that.
If you take only one habit from today: start every slide in greyscale, then add colour deliberately. This single discipline solves half of all bad slides.
The questions are not a separate event. They are part of the presentation, and often where the real persuasion happens.
Most people simply walk to the next slide. Better speakers tell you why.
| Function | Phrase |
|---|---|
| Continuation | “Building on this…“ / “Which brings me to…“ |
| Contrast | “The picture changes when we look at…“ |
| Causation | “This explains why…“ / “As a consequence…“ |
| Zooming in | “Let’s look at one of these regions in detail.” |
| Zooming out | “Stepping back, the broader pattern is…“ |
| Surprise | “Now, the next slide is the one that surprised us.” |
A signposted transition gives the audience permission to forget the previous slide and focus on the next one. Without it, they are still chewing on slide three when you are halfway through slide four.
Your last sentence is your second-most valuable resource. End with the action, not with thanks.
Weak: “That’s all I have. Thank you. Any questions?“
No reinforcement, no ask. The audience leaves remembering nothing in particular.
Strong: “If we move the launch date to September, we’ll capture the back-to-school window and protect a 12% revenue uplift. I’d like ten minutes at next week’s exec to agree the date. Now — what questions do you have?“
The first conditional projects the outcome. The ask is specific (ten minutes, next week, agree the date). The Q&A invitation is open and confident.
Before any presentation, ask:
The four-point check is the difference between a presentation that might go well and one that will.
A data visualisation gives the audience information. Language gives them the interpretation. Without your words, a chart is a Rorschach test — everyone reads what they came in expecting.
This part gives you the verbs, adverbs, and hedges that turn a chart on a screen into a claim about the world. Almost every grammatical tool we have used across the course — conditionals (L1), sentence adverbials (L2), modal verbs (L3), reported speech (L4) — has a job to do here.
Don’t read the title. Frame it.
| Function | Phrase |
|---|---|
| Frame the question | “This chart answers the question of whether…“ |
| Frame the comparison | “What you’re looking at is X plotted against Y…“ |
| Frame the timeframe | “This shows the last eighteen months of…“ |
| Frame the surprise | “The line we expected to see is the dotted one. The actual data is the solid one.” |
Avoid: “This is a chart of…“ / “As you can see…“. Filler. Replace with a frame and a signpost (sentence adverbials, L2): “First…”, “Importantly…“, “Strategically…”.
A frame names the question, the comparison, or the timeframe — not the chart object.
A toolbox of verbs for the most common shapes.
| Direction | Verbs (mild → strong) |
|---|---|
| Upward | edged up · rose · climbed · jumped · surged · doubled |
| Downward | edged down · slipped · fell · dropped · plunged · halved |
| Stable | held steady · remained flat · plateaued · stabilised |
| Volatile | fluctuated · oscillated · swung between · bounced around |
Calibrating with adverbs (L2): slightly, modestly, sharply, dramatically, marginally. “Revenue rose modestly” and “revenue surged” are not the same claim. Pick what your data supports — no stronger.
The line earns the verb. “Held steady” and “surged” are not interchangeable.
Numbers are the spine of a data presentation. The grammar around them matters.
| Function | Phrasing |
|---|---|
| Absolute change | “rose by twelve points”, “fell by 4 million” |
| Relative change | “up 27%“, “down by a third”, “roughly halved” |
| Multiplicative | “doubled”, “three times higher”, “an order of magnitude larger” |
| Approximation | “roughly”, “around”, “just over”, “a little under” |
| Precise | “exactly”, “precisely”, “to the nearest percentage point” |
Watch your prepositions: rose by 12% (the change), rose to 27% (the new level). Mixing them is the most common error in data English.
“Churn has risen to 12%“ and “churn has risen by 12 points” are very different claims — only the second is true here.
Three patterns will cover most cases. Modal verbs (L3) soften comparisons that are real but qualified.
Two different patterns on the same chart: an outlier call (Łódzkie) and a ranking observation (top three).
Data does not speak for itself. You make it speak. The first conditional (L1) is the engine of the call to action.
| Function | Phrasing |
|---|---|
| Strong claim | “The data shows clearly that…“ |
| Calibrated claim | “The data suggests that…“ / “This is consistent with…“ |
| Hedged claim | “The data is consistent with X, but does not rule out Y” |
| Conditional claim (L1) | “If this trend continues, we will hit…“ / “Provided that X holds, we should expect…“ |
The verb you choose — shows, suggests, indicates, hints at, is consistent with — calibrates how strong your claim is. Match the verb to the data’s strength.
The closing first conditional is the natural bridge from chart to ask.
Hedging done right makes you sound more credible, not less. The trick is hedging the claim, not the delivery, and using modal verbs (L3) to do it precisely.
Weak (hedging the delivery):
“Um, I think, kind of, sort of, this might suggest, possibly…“
Sounds unprepared. Audience loses confidence.
Strong (hedging the claim with modals):
“The data is consistent with a downturn beginning in Q2, though we should note the sample in the SME segment is small. The trend may strengthen in Q3 as more data comes in.”
should signals that the caveat is necessary; may signals genuine uncertainty about the future. Each modal calibrates a different distance from certainty.
may signals genuine uncertainty about the lead; should signals the caveat is necessary, not optional.
Whenever you draw on someone else’s work — a forecast, a survey, a previous report — reported speech (L4) lets you bring it in cleanly without quoting at length.
| Function | Phrasing |
|---|---|
| Confirming a forecast | “The CFO stated that Q3 cash flow had improved — this chart confirms it.” |
| Citing prior work | “The McKinsey study found that firms with structured promotion panels show 60% smaller pay gaps.” |
| Acknowledging objection | “You noted that one quarter is a thin basis for a €15m commitment — chart 2 addresses that directly.” |
| Recapping decisions | “At the last meeting we agreed that investment above €10m would require a structural argument; here it is.” |
A presentation that cites well sounds like the speaker has done their homework.
“The CFO stated that…“ is the cleanest way to bring in a forecast without quoting at length.
After the break: workshop. You’ll be put into six groups, each given a pre-built deck of slides on a different business topic, with three data visualisations to talk through. You’ll have twenty minutes to prepare and five minutes to present.
You will be split into six groups. Each group is handed a complete slide deck on a specific topic, with three data visualisations built in. Your job is to deliver a five-minute presentation of that deck to the rest of the class.
The slides exist already. Your work is the talk: who opens, who handles each visualisation, who closes; what claim each chart actually supports; and which words you use.
The slides on the next pages are the six decks. Find the one assigned to your group.
In your group:
You have twenty minutes. The clock starts at the top of the workshop.
Each group has five minutes.
What I’ll be listening for:
If you take only one habit from today, take this one: before any presentation in English, spend ten minutes choosing your verbs.
For each chart on each slide, write down the trend verb (rose, climbed, surged), the adverb (modestly, sharply, dramatically), and the noun (revenue, market share, attrition rate). Don’t write the sentence; just the building blocks. Then improvise around them.
This single discipline turns a nervous talk-through-the-slides into a confident piece of analysis.
Język angielski w zastosowaniu zawodowym (ZA.N21.T76.A)